Your Trusted Business Process Outsourcing Partner
Handling all your outsourcing needs
About Us
With over 20 years of experience in the travel industry, Global Sightseeing has established itself as a trusted tourism expert, dedicated to transforming travel dreams into reality. We are committed to providing our customers with business process outsourcing solutions paired with exceptional service. Our team has the expertise, knowledge, and genuine care necessary to assist our valued clients with various travel enquiries.
Trust Global Sightseeing to be your companion in exploration, and let us help you discover the world, one adventure at a time!
Vision
To provide tailored solutions to accentuate clients’ growth and profitability.
Mission
Our mission is to streamline outsourcing requirements to ensure efficiency for our clients and partners. We build loyalty by providing high-quality customised services and innovative back-office solutions.
Values
To encourage growth, take accountability and ownership, prioritise teamwork, and act with integrity.
OUR SERVICES
Customer Support Outsourcing
Inbound & Outbound Call Handling
Post-Sale Customer Contacts
Live Chat Support
Email Management
Social Media Management
Finance and Accounting Outsourcing
Accounts Payable
Accounts Receivable
Financial Reporting
Payroll Processing
Invoicing and Payment Processing
Quality Assurance and Monitoring
Call Monitoring
Performance Evaluation
Feedback Analysis
Training and Development
Identifying Areas for Improvement
Back-Office Operations Outsourcing
Managing bookings
First-Line Technical Support
HR Outsourcing
Data Management
Increasing Operational Productivity
WHY GLOBAL SIGHTSEEING?
- 24/7 Availability: We ensure all customer enquiries are received and dealt with promptly.
- Cost Efficiency: Lower operational costs to minimise the need for in-house staff and resources.
- Cutting-Edge Technology: Advanced technology products including customer relationship management (CRM) tools, reservation systems, back-office solutions, and B2C/B2B booking engines specifically designed for travel agents and tour operators.
- Specialised Account Manager: You will be appointed a dedicated account manager as your customer’s main point of contact, allowing our staff to become experts in your products.
- Client Success Stories: We have proven successful partnerships with leading tourism companies, showcasing our ability to deliver results.
OUR CLIENTS
GOLDEN TOURS
Golden Tours specialise in London sightseeing and UK tourism. Providing high quality tours, attraction tickets, and day trips to iconic locations such as Stonehenge, Bath, and Oxford.
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HOP ON HOP OFF PLUS
“Working with Global Sightseeing has been a game-changer for our business. Their team has delivered exceptional results and provided invaluable insights that have helped refine our strategy. We have seen a 17% increase in efficiency within three months. Highly recommend their services!”
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CTV
Founded in 1992, CTV was launched with a simple mission to provide an excellent value-for-money telecommunications provider. They bridge the digital divide and empower business and organisations with seamless connectivity.
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Yantra
“Partnering with Global Sightseeing has streamlined our operations, allowing us to focus on core areas while they handle our back-office and customer support needs.”
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